More than 4,000 games, support staffed around the clock in English and French, and withdrawals that usually leave our side within 24 hours. That is the short version of Lucky 31 casino, and the rest of this page fills in the details.
Nothing sets us apart like the collection in our lobby. Microgaming and NetEnt slots are found alongside the Visionary iGaming live tables, or Hacksaw crash games, Betsoft classics and CT Interactive titles, so you’ll never be pigeonholed into a single provider catalogue. French players receive the site and our email promotions in French and also card alternatives such as Neosurf or Cashlib, which plenty of people here prefer over plugging in a card number to a gambling website.
New accounts receive 150% (up to €150) plus 31 free spins over the first two deposits. Time for a new phrase we haven’t made up yet: wagering requirements are 30x the bonus plus deposit. We mention it, rather than hide it six clicks into the site.
What makes players in France stay with us?
Speed is the first thing regulars mention. Deposits land instantly on cards, e-wallets and crypto, and withdrawal requests get handled within 24 hours, with another one to five business days depending on how fast your bank or wallet moves. Our cashout ceiling is €4,000 per week and €16,000 per month, which we state clearly so nobody plans a €20,000 exit in one go.
We have no charge on deposits or withdrawals. Your payment provider, bank or blockchain might apply a charge and some conversion spread might be applied if your account is not in Euros, but this does not go to us in any way. All balances here are in EUR so French players do not have to pay a conversion spread to deposit the account.
Lucky31 casino works completely in your browser, on desktop or on mobile. No need for an app from the store and no install to babysit, even the lobby, cashier and live tables resize for a phone screen. We run under the auspices of Samaki Ltd, under licence ALSI 142406012-FI1 granted by the Gaming Board of Anjouan, Union of Comoros. That’s the paper most people wanna see before they go on.
Support is the other part. Live chat and email answer at any hour, and the team can read your account history rather than asking you to re-explain a stuck bonus three times.
The Facts And Figures Behind Lucky 31 Casino Online
Category
Details
Brand
Lucky 31 Casino
Official Website
lucky-31-casino-fr.com
Company Name
Samaki Ltd
License
Gaming Board of Anjouan, Union of Comoros, No. ALSI-142406012-FI1
SlotsLive CasinoTable GamesJackpotsVirtual SportsCrash Games
Languages
EnglishFrench
Our Game Library In Detail
The lobby contains over 4,000 titles from studios such as Microgaming, Pragmatic Play, NetEnt, Betsoft, Yggdrasil, Hacksaw Gaming, Visionary iGaming, LuckyStreak, Eeze, Revolver, CT Interactive and EveryMatrix. New games are added most weeks and are placed at the top in their own section.
Gateway to the world of slots and jackpot slots, from the classic three-reel to high volatility gridders.
BJ, roulette, baccarat, craps and other table games.
Poker and video poker in single-hand and multi-hand formats
Live casino tables with real dealers, including LuckyStreak and Visionary iGaming studios
Bingo, keno, scratch cards and dice games for shorter sessions
Crash games and virtual sports for anyone who wants faster rounds than a slot spin
Nearly all slots begin in demo mode, enabling you to get a handle on the volatility and bonus rounds without risking real cash. Once logged in, filter by provider, theme, feature or release date; and a favorites section contains the ten or twelve games you actually play—with a single tap.
Live tables are worth a separate mention. Stakes run from small euro bets up to high-limit rooms, and the French roulette and blackjack tables tend to fill up in the evenings between 20:00 and midnight, which is when our live chat gets busiest too.
Account Creation Guide
It only takes two minutes to register so if you remember your ID number it should not take long. The whole thing is as follows:
Click on the sign up button anywhere on this site.
Enter your email, select a password, and select EUR as your currency.
Fill in your first name, surname, date of birth, address and mobile number.
Confirm you are over 18 and accept the terms.
Open the confirmation email we send and click the link inside.
We need accurate information, as your identity will be verified against the card, wallet or bank account you withdraw to. Mismatched nicknames and incomplete address information are the most common causes of delays with payouts.
Coming back later is easy. The Lucky 31 login is in the top corner of every page and your email address and password will instantly reopen your account and any current bonus. To regain access in case of a lost password, just nudge by email (takes under 1 minute).
Prior to first withdrawal we run verification. Just send us a photo of your ID, a recent utility bill or bank statement with your address, and a photo of the payment instrument you used. Most verification processes are completed by the end of the day. This information is transmitted over SSL, we do not retain full card account numbers, and if any discrepancies are found on your account we freeze withdrawals and call you, not a scoundrel, to empty your account.
Lucky 31 Promotions And Rewards
The welcome bundle is 150% up to the max of 150€ plus the 31 free spins and is rolled out in two parts: Your initial deposit attracts 100% bonus up to 100€ while Your second deposit will earn 50% to the max of 50€ plus the 31 free spins. Bonus and deposit must be wagered 30 times and the bonus balance will be kept apart from your money until this has been reached.
A worked example helps. Deposit €100 on your first go, receive €100 in bonus funds, and you need to turn over €6,000 across eligible games before the bonus converts. Slots contribute the most, table games and live dealer rounds contribute less, so read the contribution rates on the promotions page before you pick where to spend it.
Free spins land on a selected slot and any winnings from them follow the same 30x condition. We do not run a no deposit offer at the moment, so every promotion here starts with funding your account.
In addition to the welcome, the promotions page features reload offers, free spin drops on new releases and tournaments where real money prize pools are divided up to the best finishes. Offers change frequently, some exist only for a weekend, and each has its own wagering requirement, minimum deposit, and expiry date clearly listed. Only one bonus per account at a time, and bonus hunting with tiny irregular wagers is the best way to get an offer terminated.
Payment Methods
It’s possible to fund an account here using Visa or Mastercard, bank transfer, Neteller, Skrill, PaysafeCard, Payz, MiFinity, Revolut, N26, AstroPay, Neosurf, Flexepin, Cashlib, MuchBetter, Interac, Rapid Transfer, Volt, PayU, Todito Cash or crypto currencies. Deposits almost always appear immediately in your balance, the sole exception being a bank transfer which could be delayed.
Withdrawals go through the same channel as your deposit whenever the provider permits this. We process requests within 24h, then the funds take up to five business days to arrive onto your card, wallet or bank account. Cryptocurrency payments are often the fastest once approved. Weekly withdrawals are limited to €4,000, monthly €16,000.
There are no fees here for deposits or withdrawals. Your card provider, e-wallet or bank is a different story and outside of our control.
Accounts at this site are all in euros which removes the need for conversion if you are a player from France. Local prepaid vouchers like Neosurf, Cashlib and Flexepin are widely used because you can purchase them with cash from a tabac or press shop and then never reveal any bank details to us. Revolut and N26 debit cards are also acceptable and are the fastest method for players who happen to already do their banking on your mobile device.
Security wise, card information is processed through PCI compatible machines, transactions are observed for abnormal activity and withdrawals all go to a verified account with the exact same name as registration.
Limits And Timings By Method
All of the above limits take account of our weekly cashout ceiling of €4,000. Charges from provider or network are not included within these limits.
Questions We Get Asked Most
The licence for this Casino is held by whom
The site is licensed by Samaki Ltd under licence number ALSI-142406012-FI1 from the Gaming Board of Anjouan in the Union of Comoros. That licence is responsible for our game fairness testing, the segregation of player funds and the complaint route available to you if we get something wrong. Gambling law in France is regulated by national authorities, so check your own position before you play for real money.
How quickly will my winnings actually be paid to me?
For withdrawals, we process requests within 24 hours. From then on, the processing time is in the hands of your billing vendor. Cryptocurrency and e-wallet services such as Skrill and Neteller are typically cleared on the day of approval, whereas cards generally require 2-3-working days and bank wire up to 5. First withdrawals require more time as some type of verification must be completed first, so we advise you to submit your documents the day you win.
Am I able to test out games before playing them with real cash?
Yes. All but a few slots start in demo mode from the lobby, in which you can play using play credits just like playing for real, but without having to register for an account. Live dealer tables and jackpots work with real stakes and real dealers, but for all other titles it’s useful to try the game demo to see how often a bonus round can hit and how deep swings can be on a high volatility game.
The password is gone, what can I do now?
Click the forgot password link on the Lucky 31 casino login screen and we will email a reset link to the address on your account. For security reasons this will expire in a short period of time. If the email does not arrive, check spam first, then contact support with the address on your account and we will do a manual reset. We will never ask for your password in chat or email.
Is there a mobile application? Would you like to have a program in your portable device?
No install needed. The site works smoothly in Safari, Chrome or any up-to-date mobile browser, and the design scales to your device (including the cashier and live tables). Feel free to bookmark the page on your home screen for an “app-like” experience. Since there’s no download, you’ll be sure to see every new game and feature as soon as it’s released.
Why are balances I hold in other site accounts not credited toward a withdrawal?
Bonus funds stay locked until you clear 30x the bonus and deposit amount. Until then the money is a playable credit, not cash. Cancel the bonus from your account page if you would rather play with your own balance and withdraw freely, though any winnings generated from the bonus go with it. Game weighting matters here too, since a €10 spin on slots moves the requirement further than the same stake on blackjack.
How do I contact your team?
Live chat runs 24/7 from the bottom corner of the site, and email goes to [email protected]. Chat handles most things in a few minutes. For payment or verification questions, send your username and the document or transaction reference in the first message and you will skip a round of back and forth. We answer in English and French.
